How can we help?

Getting started

What does Sporely do?+

Sporely shows every stage of your funnel week by week (for example lead, MQL, SQL, customer), compares each week with your usual level, and tells you whether the actions you take are working.

Figures come from the tools you connect; actions are what you log, plus ad campaigns Sporely picks up for you.

What should I do first?+

1. Connect HubSpot (and Google if you use Analytics, Search Console or Google Ads) from the Connections page.

2. Match your HubSpot lifecycle stages to your funnel stages when Sporely asks.

3. Log what you're trying in one line on the board, like "LinkedIn retargeting from Monday".

How long until I see figures?+

Sporely reads a year of HubSpot history when you connect, usually within minutes. Your board then shows each stage's weekly number, its usual level and a 13-week trend.

Connections

Which tools can I connect?+

HubSpot (lifecycle stages and channels), Google Analytics (sessions and key events), Search Console (clicks and impressions), Google Ads (campaigns and results), LinkedIn Ads (campaigns and spend) and Meta Ads (Facebook and Instagram campaigns, spend and leads).

The free plan includes HubSpot and Google; Pro and up include all of them.

What data does Sporely read and store?+

Read-only access. Sporely stores weekly totals and campaign names and changes, never contact records, names or email addresses from your CRM.

Details are in the privacy policy.

A connection says it needs reconnecting+

Sporely lost access, usually because access was removed in the tool or a password changed. Open Connections and connect it again; figures synced so far are kept.

Owners and admins also get an email and a bell notification when this happens.

How often does Sporely sync?+

Every few hours. You can also sync a connection right away from the Connections page.

A bulk import made one week look huge+

Leave that week out of your usual level in the HubSpot connection's settings. It still shows on the chart (dashed), but no longer skews comparisons.

Board, actions and verdicts

How are verdicts decided?+

Each action is judged against the stage it should move: working, not working, too early, or needs more data. Simple cases are decided by rules for free; otherwise Sporely's AI reads the figures and your check-ins and cites the numbers it used.

Treat verdicts as input for your decisions, not as advice.

Where do actions marked "New" come from?+

When a campaign in Google Ads, LinkedIn Ads or Meta Ads starts, pauses or changes budget, Sporely adds it to your board as an action and marks it New. Open it to clear the label.

What are check-ins?+

A quick update on a running action: a number so far, a trend, or a note. Sporely reminds you when an action hasn't had one in a week, and refreshes its verdict after each check-in.

Why did AI verdicts or answers stop for today?+

Each plan includes a number of AI verdicts and questions a day; they reset at midnight UTC. Rule-based verdicts and common questions keep working without AI.

Teams and brands

How do I invite my team?+

On Team and Agency plans, open Team, enter the person's email and role, and send them the link Sporely gives you. It works once, for 14 days, for someone signed in with that email.

What can each role do?+

Owner: everything, including billing and transferring the account. Admin: people, brands, connections and billing. Member: funnels, actions and verdicts. Client (Agency): one brand, read-only.

What's a brand?+

A separate board with its own funnels and connections, for example one per client on the Agency plan. Switch brands from the menu next to the logo, or see all of them under All brands.

Plans and billing

How does the free trial work?+

Pro and Team start with 7 days free. You add a payment method at checkout and aren't charged until the trial ends; cancel before then and you pay nothing.

How do I upgrade, downgrade or cancel?+

Switch plans from the pricing page or Settings → Plan. Upgrades charge the prorated difference now; downgrades credit the difference on your next bill.

Cancel, update your card or download invoices from Settings → Plan → Manage billing (Paddle's billing portal).

What happens to my data if I downgrade?+

Nothing is deleted. Brands and seats over the new plan's limits become read-only and extra connections pause until you upgrade again. Owners can choose which brands stay active under All brands.

Why does Paddle appear on my statement?+

Paddle is our reseller and merchant of record: it handles checkout, tax and invoices for Sporely.

How do referral rewards work?+

Share your link from Refer & earn. When someone you refer pays for 30 days, you get 3 months free on your plan (up to 12 months).

Account, security and data

How do I turn on two-factor sign-in?+

Settings → Security → Two-factor sign-in. Scan the QR code with an authenticator app and enter the code. Lost your phone? Email us from your sign-in address.

Which emails does Sporely send?+

Account emails (sign-in, security, billing), a Monday summary, and alerts. Turn the summary and alerts off in Settings → Email notifications, or with the link in any of them.

Can I export my data?+

Yes: Settings → Your data → Export downloads the brand you're viewing as JSON, plus your actions as CSV.

How do I delete my account?+

Settings → Your data → Delete your account sends us a request. We confirm by email and delete within 30 days. Cancel a paid plan first.

Still stuck?

Write to us and include the page you were on. We usually reply within one working day.

hello@sporely.io

See what's new in the changelog.