Refund Policy

If you’re not happy, ask within 14 days of a payment and we’ll refund that payment in full. This applies to your first payment after a trial and to every renewal, monthly or yearly. You don’t need to give a reason.

After 14 days, payments aren’t refundable, except where the law requires it or where something went wrong on our side (see below). You can still cancel at any time so you aren’t charged again.

Paid plans start with a 7-day free trial. You aren’t charged during the trial, and if you cancel before it ends, you’re never charged. If the trial converts to a paid plan and you change your mind, the 14-day refund above applies.

You can cancel at any time from Settings → Billing in Sporely, from the link in your Paddle receipt email, or by writing to us. Your plan stays active until the end of the period you paid for, and you won’t be charged again. Cancelling doesn’t delete your data; your account moves to the free plan.

If you were charged twice, charged after cancelling, or Sporely was unavailable for a long stretch because of a fault on our side, write to us at any time and we’ll put it right with a refund or credit, whichever you prefer.

Paid plans are sold through Paddle.com, our reseller and merchant of record, so refunds are paid by Paddle to the card or payment method you used. They usually appear within 5 to 10 business days, depending on your bank. Paddle’s buyer terms also apply to your purchase.

If you’re a consumer in the UK, EU, EEA or Switzerland, you also have your statutory rights, which this policy doesn’t reduce.

Email hello@sporely.io from the address on your account, or reply to your Paddle receipt. Include the order number from the receipt if you have it. We reply within two business days. You can also contact Paddle directly at paddle.net.